How Can We Help?
Find answers to the most common questions about our platform, pricing, and services.
Frequently Asked Questions
We believe in a hands-on, personalized approach. Instead of a self-service signup, we ask you to contact our sales team or request a demo. This allows us to understand your unique needs and help you build a solution that perfectly fits your business.
Our Enterprise plan is designed for businesses with unique requirements. It offers tailored solutions, custom integrations, and dedicated support. Please contact our sales team to discuss your specific needs.
We take data security and privacy very seriously. We use industry-standard encryption protocols to protect your data both in transit and at rest. We are also committed to compliance with regulations like GDPR and HIPAA. For more details, please review our Privacy Policy.
Our technical support is handled on a case-by-case basis. If you are an existing customer, please reach out to your dedicated account manager. For all other inquiries, please send us an email at [email protected]. We'll respond as soon as possible.
MDF is a growing startup, and we are currently working with a select number of clients to refine our core features and build custom integrations. This allows us to provide a truly premium and hands-on experience as we prepare for a wider launch. We appreciate your patience and look forward to working with you!
Yes, MDF supports common CRM and workflow integrations and can scope new ones as needed. Tell us your stack in a quick intro and we’ll confirm feasibility or propose options.
Typical onboarding is 1–3 weeks depending on complexity (forms, workflows, integrations). We’ll give you a clear project timeline after the discovery call.
Yes, on eligible plans we can execute a BAA and configure privacy controls for HIPAA. We also support GDPR practices (DPA, SCCs, data subject request workflows). See our Privacy Policy for more.
By default, data is hosted in the U.S. Regional options may be available for Enterprise, let us know your residency requirements during scoping.
Yes, we can import CSVs, PDFs (where practical), and rebuild critical forms. For complex logic, our team will help translate your rules into MDF.
Yes, authorized users can collect data offline and sync when a connection is available. We’ll help you enable this for the right forms.
MDF supports compliant e-signatures with audit trails and signer verification designed to meet ESIGN/UETA best practices. Your counsel should confirm applicability to your use case.
Yes, role-based access control (RBAC) lets you restrict forms, submissions, and admin areas by team, role, or project.
Use built-in dashboards for quick insights or export to CSV/PDF. We can also set up pipelines to your BI tool or data warehouse.
An SLA is available on Enterprise plans. During discovery we’ll share targets for uptime, response, and remediation.
Yes, API access is available for approved use cases. If you’re evaluating a build, reach out for current endpoints and rate limits.
Absolutely, custom logos, colors, email templates, and custom domains are supported on eligible plans.
You do. You control your forms and submissions. MDF processes and stores them on your behalf as described in our Privacy Policy.
We maintain a living roadmap and early-access list. Share your use case via contact and we’ll follow up if it’s a fit.
We're actively building and onboarding select early users. If you’re open to shaping the product with feedback, we would love to talk, start with a demo request.
After we configure your custom solution, we’ll set up your billing preferences. We support both credit card payments and invoicing for annual plans. You will receive an invoice at the start of each billing period.
Our onboarding process includes personalized training sessions to get your team up to speed quickly. On our Enterprise plan, you also get a dedicated Customer Success Manager for ongoing support and strategic guidance.
MDF is designed to be fully responsive and works on all modern browsers, including Chrome, Firefox, Safari, and Edge. Our mobile-first design ensures a seamless experience on smartphones and tablets.
Our core advantage is our personalized, consultative approach. We don't just give you a tool and walk away; we work with you to build a tailored solution that integrates with your existing workflows and solves your unique business problems.